5% of January & February Proceeds go to Girls for a Change!

FAQ

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We want you to be 100% happy with your purchase. If you aren't satisfied with your products, please reach out and we will make it right. We accept returns and exchanges on unopened & unused products. Products that have been opened and used are eligible for store credit and/or partial refunds, evaluated on a case-by-case basis.

HOW LONG DOES IT TAKE AFTER I ORDER TO RECEIVE MY PRODUCTS?

Since we make all Bright Body products by hand in small batches, we are currently allowing up to a 4 business day processing/lead time before products will be shipped to you. As we grow, we expect this lead time to decrease. Once the products ship, the shipping method you chose will determine how quickly packages drive to you, and you can keep track via your tracking number. All packages are shipped from Richmond, VA.

WHY DO YOU SHIP SOME PRODUCTS WITH ICE PACKS? DOES THAT MEAN I HAVE TO KEEP THEM COLD?

We ship some of our products with cooling materials in order to keep them stable for shipping during warmer months. Because our creams are made primarily of whole, organic butters and oils, they are subject to melting at high temperatures. You do NOT need to keep these products in the fridge - room temperature will do just fine! 

WHY DON'T I SEE THE "ADD TO CART" BUTTON ON SOME OF YOUR PRODUCTS?

In order to control our startup costs (especially with regard to our labels), some products are not available immediately as part of our October 1, 2017 launch. As we grow, more products will become available. Stay tuned!

ARE YOUR PRODUCTS CRUELTY-FREE?

Yes, absolutely. We have never tested our products on animals and we never will.

ARE YOUR PRODUCTS VEGAN?

Yes. In order to accommodate our vegan friends, we specifically decided not to use beeswax. 

ARE YOUR HAIR PRODUCTS SAFE FOR COLOR-TREATED HAIR?

Since Bright Body products are synthetic sulfate-free, they are safe for color-treated hair. However, very light blonde hair color should be monitored for brassy coloration from using the Concentrated Clarifying Rinse and the Clay Detox Washes. In our R&D process, tester-insiders with color-treated highlights have not had any issues with this, but with any hair product brand, very light blonde color should be monitored more closely.

WILL YOU BE MAKING MORE PRODUCTS IN THE FUTURE?

Yes! You read our mind. At Bright Body we are constantly working on creating new products. Things you can look forward to in the future include: facial washes, graceful aging moisturizers and eye treatments, an acne spot treatment, body washes, face and body scrubs, hair pomades & waxes, eczema cream, and sunscreen. If you are looking for a specific product for your unique needs, please let us know by submitting a message through our Contact page.

WHY DON'T YOU OFFER FREE SHIPPING?

We would absolutely love to be able to offer our customers free shipping, but unfortunately we are not yet at a size where that is financially feasible. We do, however, offer our customers shipping vendor options so you can choose the method and speed that is best for you.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS? HOW SHOULD I STORE THEM TO PROLONG THEIR LIFE?

Proper preservation is important to us at Bright Body, and we only use two naturally-derived preservatives. However, because we do not use parabens and other harsh preservatives, the shelf life of Bright Body products is not the same as what you might be used to from mass-produced, commercially available products.

The shelf life of our products varies based on the product in question and how you store them. Products that contain any polar liquids (e.g. water, aloe) will contain at least lactobacillus ferment., and some contain both lactobacillus ferment. & lactobacillus and cocos nucifera fruit extract. Products that use only lactobacillus ferment. also contain other ingredients that help prevent microbial and fungal growth, like apple cider vinegar, fresh lemon juice, and herbs and essential oils with antimicrobial and/or antifungal properties. There are a few products that contain only oils, butters, and waxes that do not contain any preservatives. This is because the two Bright Body approved preservatives are not soluble in oils. In addition to following our guidelines on proper storage, we recommend that you discard products if you notice the growth of any films and/or a significant change in product color, viscosity, and/or smell.

Refer to this summary for information on each product, the preservatives present, storage instructions, and shelf life. Note: you will also find instructions on proper storage on each product page.*

  • Oat & Aloe Curly Hair Cleanser (all formulas) - contains LF & LCNFE. Keep in the shower, cap closed when not in use. Approx. shelf life 4-6 months.
  • Oat & Aloe Straight Hair Cleanser (all formulas) - contains LF & LCNFE. Keep in the shower, cap closed when not in use. Approx. shelf life 4-6 months.
  • Post-Wash Lemon Herbal Vinegar Rinse - contains LF. Keep in the shower, cap closed when not in use. Approx. shelf life 4 months.
  • Concentrated Clarifying Rinse - contains LF. Keep in the shower, cap closed when not in use. Approx. shelf life 4 months.
  • Curly Hair Clay Detox Wash - contains LF. Keep in the shower, cap closed when not in use. Approx. shelf life 4-6 months.
  • Straight Hair Clay Detox Wash - contains LF. Keep in the shower, cap closed when not in use. Approx. shelf life 4-6 months.
  • Nourishing Curl Conditioner - contains LF. Keep in the shower, cap closed when not in use. Approx. shelf life 4-6 months.
  • Spray Leave-in Conditioner - contains LF & LCNFE. Keep in a drawer/cabinet, away from light and excessive moisture. Approx. shelf life 4 months.
  • Moisture-Locking Curl Spray - contains LF & LCNFE. Keep in a drawer/cabinet, away from light and excessive moisture. Approx. shelf life 4 months.
  • Salt Texturizing Spray - contains LF & LCNFE. Keep in a drawer/cabinet, away from light and excessive moisture. Approx. shelf life 4 months.
  • Flaxseed & Oat Protein Curl Gel - contains LF & LCNFE. Keep in a drawer/cabinet, away from light and excessive moisture. Approx. shelf life 4-6 months.
  • Face Cream - contains no added preservatives. Store in a drawer/cabinet, away from light, excessive moisture, and prolonged temps over 85 degrees F. Approx. shelf life 4-6 months.
  • Light Face Cream - contains LF & LCNFE. Store in a drawer/cabinet, away from light, excessive moisture, and prolonged temps over 85 degrees F. Approx. shelf life 4-6 months.
  • Body Cream - contains no added preservatives. Store in a drawer/cabinet, away from light, excessive moisture, and prolonged temps over 85 degrees F. Approx. shelf life 4-6 months.
  • Toners (all formulas) - contain LF & LCNFE. Store by your sink or in a drawer/cabinet. Approx. shelf life 4-6 months.
  • Deodorants (all formulas) - contain no added preservatives. Store in a drawer/cabinet, away from light, excessive moisture, and prolonged temps over 85 degrees F. Approx. shelf life 6 months.

*LF = lactobacillus ferment., LCNFE = lactobacillus and cocos nucifera fruit extract

I NOTICE YOU USE ESSENTIAL OILS IN YOUR PRODUCTS - HOW STRONGLY ARE BRIGHT BODY PRODUCTS SCENTED?

Bright Body products are only lightly scented. We do not believe in overpowering or cloying scents and focus on using essential oils that serve a specific purpose in our formulas.

I CANNOT USE PRODUCTS WITH ANY AMOUNT OF GLUTEN IN THEM - ARE YOUR OATS GLUTEN-FREE?

We use Bob’s Red Mill Quick Cooking Oats, which are produced in a dedicated gluten-free facility and tested in their laboratory for the absence of gluten. We do not use any other ingredients with potential for gluten contamination. However, we do not make our products in a certified gluten-free facility.

WHAT KIND OF PACKAGING DO YOU USE? IS IT RECYCLABLE?

We use BPA-free PET plastic containers and closures that do not react with any of our ingredients, including essential oils. We do not use boxes in addition to our bottles in order to reduce waste. Most people have no problem recycling the containers and closures after rinsing them, but it is never a bad idea to check the rules of your recycling provider.

WHAT DOES "SMALL BATCH" MEAN?

All Bright Body products are handmade and packaged in small quantities in a commercial kitchen by Bright Body employees. We do not use a contract packer (company that manufacturers and packages products) because we are have exacting standards for how our products are made and are not yet large enough to justify using a co-packer. Working on a smaller scale means we can control quality very easily, so you can expect a consistently high-quality product experience. Since we do not have machines packaging our products, “small batch” also means that the net weights reported on our packaging are ±0.05 oz (~1.4 g) of the actual net weight.