FAQ

TERMS GLOSSARY

"Clean" is the beauty industry's word, not ours. We use it because it's the search term customers know, but we put it in quotes because the way it's marketed is mostly meaningless.

In its loosest form, "clean" can mean anything from "free of a handful of buzzy ingredients" to "free of 1500 chemicals we're scaring you about." There's no regulated definition, and brands use it however benefits their marketing.

When we say "clean," we mean:

  • Effective formulas, dosed within the use ranges our suppliers publish
  • Ingredients evaluated for safety, sustainability, and biodegradability against ECOCERT standards
  • Honest labels and concentrations, not just trendy ingredients dusted for show
  • No fear-mongering about ingredients that are safe at functional concentrations

So yes, we're "clean." But the quotation marks are doing real work.

We used to reference EWG. We don't anymore.

As someone with multiple autoimmune-like illnesses, I have a lower risk tolerance for ingredients than most people, and EWG's cautious framing initially felt aligned with that.

But over time, it became clear the platform was tipping from informative caution into fear-driven messaging. Their ratings are inconsistent - even chemically similar ingredients receive wildly different scores - and their communications lean heavily on overblown fear and panic rather than information.

ECOCERT/COSMOS is the international gold standard for organic and natural cosmetics. We reference it because it:

  • Evaluates ingredients against both personal and environmental health criteria
  • Factors in biodegradability, sustainable sourcing, and manufacturing practices
  • Uses risk assessments rooted in actual use concentrations, not theoretical worst cases
  • Sets stricter and more comprehensive standards than US-focused frameworks
  • Doesn't traffic in fear to drive engagement

Every Bright Body formula is built to ECOCERT/COSMOS standards. We think it's the most rigorous, honest framework available, and we're not going back.

Ayurveda is a 5,000-year-old system of medicine and lifestyle that originated in India, centered on the idea that wellness comes from balancing three primary energies (called doshas). Each dosha governs different physical and emotional tendencies, and traditional Ayurvedic practitioners use this framework to guide everything from diet to skincare to daily routines.

I'm not a strict Ayurvedic practitioner, and I want to be clear about that. Traditional Ayurvedic skincare advice asserts that you should only put on your skin what you'd put in your mouth, but I find that oversimplified and a little fear-based.

What I do take from Ayurveda is the overall philosophy of individualized balance. Skin isn't one-size-fits-all, and a routine that works for one person can be wrong for another. The dosha framework gives us a useful way to think about skin types that maps to how skin actually behaves.

I also have deep appreciation for the power of herbs and plant ingredients, which Ayurveda has documented and refined for millennia. Many of the botanicals in our formulas have Ayurvedic roots, and we honor that tradition by sourcing them thoughtfully and using them at functional concentrations, not just for marketing.

Bright Body is Ayurveda-informed, but not strictly Ayurvedic.

Porosity is how easily your hair absorbs and retains moisture. It depends on the condition of your cuticle layer - the outer protective scales on each strand.

  1. Flat, tightly-packed cuticles repel moisture (low porosity).
  2. Raised or damaged cuticles absorb moisture quickly but lose it just as fast (high porosity).
  3. Cuticles somewhere in between do both moderately (medium porosity).

Most curl brands formulate around curl pattern (2A, 3B, 4C), but curl pattern only tells you what your hair looks like, not how it behaves. That's why we formulate around porosity instead.

Our curl line is built for medium-to-high porosity hair. If you're not sure where your hair falls, read more here, and our curl quiz can route you to specific product recommendations.

Bright Body launched in 2017 and has grown a lot since then in product line, formulation expertise, and clarity of values.

After nearly 9 years, I realized our branding hadn't kept up with who we actually are now.

This rebrand updated:

  • Our visual identity, packaging, website, social media, and emails
  • The language we use to describe our brand, products, and positioning
  • The way we talk about ingredients, products, standards, and stances

What didn't change:

  • Our formulas. Every product works the same as it did before.
  • Our ownership. Still indie, still founder-led, still based in Richmond, Virginia.
  • Our values. Still committed to effective formulations, sustainability, reproductive rights, and honest marketing.

Bright Body 2.0 launched May 25, 2026 and we hope you love it as much as we do.

OUR PRODUCTS

We're always happy to help you choose the best products for you!

There are a couple ways we can help you out:

  1. Take our skin or curly hair care quizzes and get recommendations just for you.
  2. Email us at info@mybrightbody.com and we'll help you out!

Yes and yes. We have never tested our products on animals and we never will. With the exception of two Bright Body Baby products, our catalog is fully vegan.

The only products that contain any animal byproduct (beeswax) are Buzzeline and Booty Barrier Cream from the Bright Body Baby line.

The honest answer: probably yes, but always check with your provider.

Here's the nuance:

Most OBs consider nearly all skincare safe during pregnancy and breastfeeding, with the main exception of retinols. The concern with topical retinols is theoretical: oral retinols (like Accutane) are well-documented to harm a developing fetus, so providers recommend avoiding topical versions out of an abundance of caution.

Aestheticians tend to be more conservative. They often advise against small-molecule actives because smaller molecules are more likely to cross into the bloodstream, and mom and baby share blood supply. This recommendation is mostly liability-driven rather than evidence-based, but it's worth knowing. Some aestheticians and midwives also recommend avoiding specific essential oils - clary sage in particular, for its potential to stimulate uterine contractions.

Where Bright Body lands:

  • We don't formulate with retinols.
  • Our two actives are azelaic acid (in Clear Skin Potion) and mandelic acid (in The Illuminating Tonic). Both are large molecules that don't cross into the bloodstream, and both are typically approved for pregnancy and breastfeeding use by OBs and aestheticians alike.
  • We don't use clary sage in any formula.
  • The essential oils we do use are at concentrations far too low to cause issues.

Always confirm with your medical provider.

We package our products in aluminum and glass.

For any products available in 8 oz, refills come in an aluminum bottle with an aluminum cap. Simply swap your original closure (spray or pump), rinse out your original packaging, and curbside recycle. Aluminum is the most successfully curbside recyclable material in the US.

Any products with full sizes of 4, 2, or 1 oz are available in refill pouches. When you're ready to re-up, purchase a pouch and squeeze its contents into your original packaging. Hold onto your empty pouches and when you have 3+, let us know in the checkout notes of your next order and we will include prepaid mailer. Send back your empty pouches, which we then process with a specialized Terracycle box.

To learn more about our refill system, read here.

Each and every one of our suppliers was researched & vetted for ingredient purity, quality, and sound environmental practices.

Yes. Since Bright Body products are synthetic sulfate-free and pH balanced, they are safe for color-treated hair.

Proper preservation is key to safe personal care products, and we use naturally-derived, organic acid preservatives (sodium benzoate and gluconodeltalactone).

Stored properly, Bright Body products will last 9-12 months once opened.

  • To ensure the best shelf life:
  • Store out of direct sunlight at room temperature
  • Do not introduce water into your containers
  • For products packaged in jars, wash your hands before portioning product

We use oats processed in a dedicated gluten-free facility and tested in their laboratory for the absence of gluten. However, we do not make our products in a certified gluten-free facility.

Our Clear Skin Potion is the only product containing any wheat derivatives -  it features azelaic acid, an ingredient derived from wheat, rye, and barley, and should not be used if you live with Celiac Disease. 

BRIGHT BODY BABY

If you are the proud owner of hair and/or skin, you can use Bright Body Baby! Our gentle formulas are made for sensitive skin of all ages.

Yes. And while the term "sensitive skin" might mean different things to different people, here's what set us apart:

  1. All Bright Body Baby products were formulated for my twins with eczema-prone skin.
  2. All of our baby products are available in unscented formulas, and all of our scents are made from essential oils in safe concentrations of 0.75% or less.
  3. All of our products are free of drying alcohols and other ingredients commonly known to irritate skin.
  4. All of our ingredients are ECOCERT-compliant.

If you or your little one(s) have a known allergy to a particular ingredient, we always recommend paying close attention to our ingredient lists.

Our cleansing goodies are formulated with gentle cleaning agents and are pH balanced: two formulation techniques that are considered "tear-free."

However, we recommend minimizing product contact with the eyes - even if it feels okay and doesn't upset your little one(s), soap in the eyes isn't ideal for anyone.

Generally speaking, you shouldn't be too concerned if your little one(s) ingest a little bit of product. But we always recommend contacting your pediatrician for medical advice!

SHIPPING & PICKUP

Many carriers (especially USPS) will pre-mark a package as delivered before it actually shows up at your doorstep as a way to "check a box" at the end of a shift.

Please allow up to 4 delivery days for the carrier to deliver your package from the date it was marked as delivered.

If after 4 delivery days you still don't have your package, please reach out to us at info@mybrightbody.com and we will assist.

Please note: we receive the same tracking information as our customers and do not have control over what shipping carriers do and don't do. Thanks for your understanding.

We offer local pickup through our studio neighbor, KEVA, just two doors down from us at 1811 Huguenot Road, Suite 304, Midlothian, VA 23113.

To place an order for local pick up, simply go through the online shopping process as normal, and at checkout select "store pickup" under "delivery options."

Please wait until you receive an email notification that your order is ready before coming to pickup your order. You will receive details about days and hours you can stop by KEVA to get your products.

We ship orders on Mondays, Wednesdays, and Fridays.

Once the products ship, the shipping method you chose will determine how quickly packages drive to you, and you can keep track via your tracking number. All packages are shipped from Richmond, VA.

Please note: once packages are shipped, we have access to the same tracking information as our customers.

RETURNS & EXCHANGES

Try any mini. If you don’t love it within 30 days of delivery, we’ll refund the product cost, no return required.

A few quick notes:

  • Return shipping is the customer’s responsibility
  • Original shipping charges are non-refundable
  • Final sale/clearance, custom items, and gift cards are not eligible

Want the full details? Read the full return policyhere.

We want you to love your Bright Body goodies, especially when you’re trying something new.

That’s why we offer a 30-day guarantee designed to make trying us out feel easy.

Here’s the good part:

💕 Minis are risk-free.
Try any mini. If you don’t love it within 30 days of delivery, we’ll refund the product cost, no return required.

💗 Full sizes are refundable too.
Not a match? Return it within 30 days (with 50%+ remaining) and choose:

  • a refund to your original payment method, or
  • a 110% refund as store credit (best value + great for swapping for something else)

A few quick notes:

  • Return shipping is the customer’s responsibility
  • Original shipping charges are non-refundable
  • Final sale/clearance, custom items, and gift cards are not eligible

Want the full details? Read the full return policyhere.

OUR VALUES

It's quite simple, really. We believe that parenthood should always be a choice, and that forced birth is a public health crisis that is unconscionably detrimental to the health and well-being of both the pregnant person and the embryo/fetus/child.

Miscarriage, fertility treatments, pregnancy, birth, and motherhood made me (hi, it's Gabi Day, founder) more pro-choice than ever.

We are proudly a Latina mom-owned, progressive, pro-choice business run by women. We know we aren't for everyone, and that's okay.

By the way, we recommend that you don't waste your time sending us an angry note. It's kind of nice that you have the choice to not purchase from us, right?

We believe in taking a stand on things that matter. We are proud to harness the power of our small business for important causes.

We understand that will turn some people off, and that's okay. We aren't for everybody and we like it that way.